You Matter
Connect now for confidential crisis care
and practical next steps.
If you are in immediate danger, please contact emergency services.
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Calling a helpline?
Common reasons for calling a helpline
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feelings of overwhelm, stress, loneliness, anxiety or depression
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having family/relationship issues
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having addiction or substance abuse issues
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feeling unsafe (such as having thoughts of suicide or self-harm)
Is it confidential?
All conversations with a helpline are confidential.
The only time they care share your information is if they think you are in serious and immediate danger and believe it is the only way to help you stay safe.
In this case, they will make sure you have professional help straight away.
What can I expect when I call a helpline?
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A prerecorded message about the service you have called, this may include wait times if there are any
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The helpline operator will ask you a few basic questions like your first name (which you don’t need to share), general location and why you are calling.
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They will not ask for identifying information unless you show signs of being at risk of harm to yourself or others
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The helpline worker will listen carefully to your problem and offer you emotional support and advice.
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Their priority is to make sure you are safe. They will then work with you to figure out the next steps e.g. finding in-person support
Who are helpline workers?
Helpline workers are trained professionals or volunteers who are there to listen, support and guide you through difficult situations in a non-judgemental way.
Depending on the helpline, they may include
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counsellors
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crisis responders
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support workers
More information:
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Many helplines have text helpline or webchat options available as alternative to phone calls.
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Calling a helpline is free or very low cost
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Helplines can offer immediate emotional support but they aren’t always equipped to handle long-term care.
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It is ok to ask for more help if you need it.
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The helpline worker can guide you towards many other resources or services
If you are in an emergency call 000
For 24 hour crisis support: Lifeline 13 11 14
Anglicare WA: 1300 11 44 46
Note: This website provides general mental health information only and is not a substitute for professional medical, psychological, or crisis care
Research & Privacy Notice:
Engage Connect is part of a research initiative focused on interrupting distress and redirecting people to support services. No personal or identifiable information is collected or used. Limited, non‑identifiable demographic data may be used for research purposes to help understand mental health needs across Western Australia.
Ngaala Kaaditj Noongar moort keyen kaadak nidja boodja. We respectfully acknowledge the Whadjuk people of the Noongar Nation as the Traditional Custodians on this land on which we meet. We pay our respects to their strength, cultural resilience and the Elders past and present, and their continuing connection to the land on which we live, work and play. We welcome and support the proposal of the Voice and accept the invitation made to us though the Uluru Statement of the Heart.
